CCMS Survey – February 2017

We’ve launched a survey to capture user experiences of CCMS.  Our members are consistently telling us of issues they experience with the system.  We also know that a large number of applications are being processed.  We’d like to hear from anyone who is using the system so that we can analyse what needs to be done to improve CCMS for providers and for clients.

Take the survey here . It’s open until the 3rd of March and we’ll then use the findings to produce a report for interested parties.

The survey will take about 30 minutes if you provide us with detailed feedback about the issues you have experienced.

We’re collecting general feedback about stability, usability, support and time, but also specific examples of problems you may have encountered with applications, amendments and bills/POAs and examples of where the system has taken an incorrect or unexpected action.

LAPG Annual Review 2016

LAPG Annual Review 2016

LAPG Annual Review 2016

We’ve published our first ever Annual Review, which highlights our work over the last 12 months and looks ahead to the future for the organisation and the legal aid lawyers we serve.  Download a copy here.

The Annual Review also sets out our three primary objectives:

(1) Influencing policy and decision-makers to make the legal aid scheme simpler, fairer, more accessible and capable of facilitating access to justice

(2) Enabling legal aid practitioners to provide quality services to their clients by providing operational support

(3) Building a community of legal advice providers and to support that community through training, conferences and events

 

Feel free to contact us if you have any questions about the Annual Review or would like us to send you a hard copy.

CCMS – Member feedback on the challenges of using the system

LAPG members are still encountering a huge number of issues with CCMS.  From technical problems and design issues, CCMS is proving to be problematic and in some cases causing severe delays and practical issues for practitioners.

Read the full list of feedback here.  Members have provided general feedback, for which the LAA has provided responses where possible, and more specific feedback about making urgent funding applications.

If you want to provide us with your experiences please email office@lapg.co.uk using ‘CCMS Feedback’ as the subject line.

LAPG Manifesto March 2015

Manifesto