Evidence

/Evidence

Research casts doubt on efficacy of telephone advice for social welfare law clients

2017-11-30T15:34:01+00:00November 30th, 2017|

Dr Marie Burton, within her PhD thesis: Calling for Justice: Comparing telephone and face-to-face advice in social welfare Law (LSE, 2016), has found that: There are significant consequences of replacing face-to-face advice with telephone advice in social welfare law. These consequences can seriously disadvantage many social welfare clients, particularly those who are more vulnerable and [...]

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